Shipping policy
Shipping & Delivery
Processing Time
1 to 2 business days to prepare and ship your order (Monday to Friday). Please note that processing does not occur on Sundays, Saturdays, and public holidays.
Orders placed after 5:00 PM (Eastern Time – Toronto, Canada) or on Saturday and Sunday will be processed on the next business day (Monday).
Delivery Time
Once the order has been shipped, transit time is 4 to 8 business days. Deliveries take place between Monday and Friday.
Orders are shipped and delivered directly to the address provided during the order.
You will receive a tracking number as soon as your order is shipped.
Important Information
Delivery may be delayed due to exceptional circumstances (transport disruptions, customs delays, address errors). In case of a problem, our team is at your disposal to provide updates.
Shipping Costs and Zones
- Shipping Costs: Shipping is free in Spain for all orders.
- Zones Covered: Currently, we ship exclusively to Canada.
Modify or Cancel an Order
You can modify or cancel your order within 24 hours of placing it. Contact us by email at support@damivas.com. Once the order has been shipped, no modifications can be made.
Order Confirmation and Tracking
With each order, you will receive:
- A confirmation email after purchase.
- A shipping email with a tracking number.
You can track the status of your order at any time using this number.
Carriers
We collaborate with reliable carriers to ensure fast and secure delivery:
- Canada Post (the national postal operator)
- UPS
- FedEx
- Purolator
Contact
Company Name: YASAH ECOM LLC
Address: 729 E Chestnut St, Lancaster, OH 43130, USA
Warehouse Address: 9 Hermitage Rd, Crumpsall, Manchester M8 5SW, United Kingdom
Email: support@damivas.com
Phone: +442045771762
Customer Service:
Monday to Friday: 8:00 AM to 5:00 PM (GMT+01:00)
Saturday and Sunday: Closed
Our goal is to respond to all emails and inquiries within 1 to 2 days.