Privacy policy

Last updated: March 28, 2025

This privacy policy explains how Damivas (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from damivas.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or another person from whom we have collected information in accordance with this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy periodically, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include:

  • Contact details, such as your name, address, phone number, and email.
  • Order information, such as your name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account information, such as your username, password, security questions, and other information used for account security purposes.
  • Customer support information, such as information you choose to include in your communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and our Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account information, credit or debit card, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you requested, for the purpose of performing the contract we have entered into with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or our advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below, Third-party websites and links.

How we use your personal information

  • Provision of Products and Services. We use your personal information to provide you with the Services for the purpose of performing the contract we have entered into with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating potential returns and exchanges, as well as other features and functionalities related to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set forth in its privacy policy and its consumer privacy policy.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example, to send marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities lies in our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
  • Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities lies in our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
  • Communicating with you and improving the Services. We use your personal information to provide you with customer support and improve our Services. This responds to our legitimate interest in ensuring our responsiveness, providing you with effective services, and maintaining our business relationship with you, in accordance with Art. 6 (1) (f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For precise information about the cookies we use in the context of operating our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and our Services (including to remember your actions and preferences), to perform analysis and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also authorize third parties and service providers to use cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies using your browser controls. Please note that deleting or blocking cookies may adversely affect your user experience and cause certain Services to malfunction, including some general features and functionalities, or make them unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, for legitimate purposes, and for other reasons subject to this privacy policy. This may include:

  • To vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order processing, and shipping).
  • To business and marketing partners to provide you with services and send you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you request us to disclose or otherwise consent to our disclosing certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or within our group of companies, in our legitimate interest in managing a thriving business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.

We have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above, in the sections "How we collect and use your personal information" and "How we disclose personal information":

Category Recipient Categories
Identifiers such as basic contact details and certain order and account information Vendors and third parties providing services on our behalf (such as internet access providers, payment processors, order processing partners, customer support partners, and data analysis providers)
Commercial information such as order information, purchase information, and customer support information Business and marketing partners
Internet or other similar network activity, such as usage data Affiliates
Geolocation data such as locations determined by an IP address or other technical measures

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of conducting advertising and marketing activities, as follows.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of biological information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms without limitation as to our use or that of a third party. Our inclusion of such links does not, in itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details provided below to request its deletion.

As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" (as these terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we keep your personal information depends on various factors, such as whether or not we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have all or some of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances and, in some cases, we may refuse your request as permitted by law.

  • Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
  • Right of erasure: You may have the right to request that we delete the personal information we maintain about you.
  • Right of rectification: You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right of portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to object to sale, sharing, or targeted advertising: You may have the right to request that we do not "sell" or "share" your personal information or to object to the processing of your personal information for purposes considered "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as an opt-out request for the "sale" or "sharing" of information for the device and browser you use to visit the Site.
  • Restriction of processing: You may have the right to request that we stop or restrict our processing of personal information.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw such consent.
  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
  • Managing communication preferences: We may send you promotional emails that you can choose not to receive at any time by using the opt-out option shown in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantial response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If our response to your complaint does not satisfy you, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file your complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities responsible for data protection here.

International users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by employees and third-party service providers and partners in such countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

 Company Name: YASAH ECOM LLC
Address: 729 E Chestnut St, Lancaster, OH 43130, USA
Warehouse Address: 9 Hermitage Rd, Crumpsall, Manchester M8 5SW, United Kingdom

Email: support@damivas.com

Phone: +442045771762

Customer Service:
Monday to Friday: 8:00 AM to 5:00 PM (GMT+01:00)
Saturday and Sunday: Closed

Our goal is to respond to all emails and inquiries within 1 to 2 business days.