Return and Refund Policy

 

We are committed to providing you with a worry-free and pleasant shopping experience. If you are not completely satisfied with your purchase, our return policy allows you to request a return or an exchange simply.

Order Cancellation and Modification

If you wish to cancel or modify an order, please contact us as soon as possible at support@damivas.com stating your order number. You have 24 hours after placing your order to cancel or modify it.

After this period, your order will already be in the process of being processed or shipped, and modifications will no longer be possible.

If your order is cancelled within the 24-hour period, a full refund will be issued within 7 business days.

Return Policy

  • You have 30 days from the receipt of your order to request a return or an exchange.
  • We accept returns of defective and non-defective products.
  • We accept exchanges (subject to stock availability of the requested item).
  • Restocking fees: None.
  • Items must be new, unused, unopened, in their original packaging and never have been used.
  • To initiate a return, please contact us at support@damivas.com to receive return instructions.

Hygiene & Intimate Products Return Policy

For health, hygiene, and safety reasons, certain products cannot be returned or exchanged once they have been delivered.

This policy applies to, but is not limited to:

  • Beauty and cosmetic products
  • Skincare and personal care products
  • Bras and lingerie
  • Underwear and intimate apparel
  • Bikinis and swimwear
  • Swim trunks and bathing suits
  • Other hygiene-sensitive items

To ensure the highest standards of hygiene and customer safety, these products are non-returnable and non-refundable unless they are received in a damaged, defective, or incorrect condition.

We kindly ask customers to carefully review product descriptions, sizing information, and specifications before completing their purchase.

If you receive an item that is damaged, faulty, or not the product you ordered, please contact our customer support team within 14 days of delivery, and we will be happy to assist you.

Thank you for your understanding and cooperation in helping us maintain the highest hygiene standards for all our customers.

Refund Procedure

Refund Processing Time: Refunds will be processed within 7 business days after receipt and inspection of the returned item.

Refund Method: Refunds are made through the original payment method used during the purchase. If you wish to receive your refund via another method, please contact us at support@damivas.com for review; this may depend on payment provider limitations and applicable regulations.

The currencies applicable to this policy are CAD (Canadian Dollar), USD (US Dollar), GBP (British Pound), and AUD (Australian Dollar).

If you have not received your refund within the expected timeframe, please write to us at support@damivas.com.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us and provide your order number, a description of the issue, and clear photos or videos showing the problem.

Once we review the claim, we will determine the most appropriate solution.

First occurrence: We will send a replacement product at no additional cost. The replacement will be the same product whenever available.

If a replacement is unavailable, cannot be provided within a reasonable time, or another remedy is required under applicable consumer protection laws: We may offer a partial or full refund, depending on the circumstances.

Refusal of Offered Resolution: Where a replacement product or partial refund has been offered and the customer chooses not to accept the proposed resolution, we reserve the right to require the return of the item before processing a full refund. Any full refund will be subject to receipt and inspection of the returned item and compliance with applicable consumer protection laws.

We are committed to resolving all claims fairly and providing an appropriate solution based on the nature of the issue and the evidence provided.

Lost or Undelivered Packages

If a package is lost or cannot be delivered, we will investigate the case with the shipping carrier.

First occurrence: We will send a replacement product at no additional cost. The replacement will be the same product whenever available.

Second occurrence (if the replacement shipment is also lost or cannot be delivered): We will issue a full refund of the purchase price.

We are committed to working with the shipping carrier to ensure a fair and satisfactory resolution.

Return Method and Shipping Costs

Returns are made by mail.

The return label is the customer's responsibility. Please ensure you generate and provide your own return label.

Return Costs: Return shipping costs are the responsibility of the customer.

Delivery Address Verification

It is important to verify that the delivery address entered is correct. If an error is detected, please contact us immediately at support@damivas.com to request a correction, provided the order has not yet been processed.

Note: We cannot be held responsible for address errors provided by the customer or for packages not delivered due to incorrect or inaccessible addresses. If a package is returned to us, you can choose between a refund or a reshipment (depending on the order status and applicable shipping costs).

Contact

Company name: YASAH ECOM LLC
Address: 729 E Chestnut St, Lancaster, OH 43130, USA
Warehouse address: 9 Hermitage Rd, Crumpsall, Manchester M8 5SW, United Kingdom

Email: support@damivas.com

Phone: +442045771762

Customer service:
Monday to Friday: 8:00 to 17:00 (GMT+01:00)
Saturdays and Sundays: Closed

Our goal is to respond to all emails and inquiries within 1 to 2 days.